Watch Repair Shop and Customer Service Center
Watchmaking is a highly specialized craft that takes years to master. The best mechanical watches are marvels of complexity and a botched repair can ruin a priceless treasure and void its warranty. That’s why selecting the right watch repair shop is so important.
Our Gevril watch repair and maintenance service was created in 2001 to provide customers with unsurpassed, factory-level service for not only every brand we represent, but for nearly all types of watches ever manufactured.
Our watch repair center has some talented technicians on staff with over 70 years of watch maintenance and repair experience among them. Our senior watchmakers are experienced in every type of watch repair, including customization and rebuilding.
We service an extensive range of fine timepieces, including both mechanical and quartz movements, as well as chronographs, pocket watches and special complications.
Watch Repair Services
Our technicians are dedicated to meeting the needs of every customer, whether they need a simple watch battery replacement or the complete re-build of a family heirloom. Watch repair services include, but are not limited to:
- Watch batteries
- Watch crystals
- Watch bands
- Ultrasonic cleaning
- Watch polishing
- Electronic repairs
- Watch maintenance
- Watch regulating
- Movement repairs
- Waterproofing
- Dial refinishing
- Custom alterations
Gevril is authorized to work on some other Swiss watch brands as well.
Your watch is fully insured while it’s being repaired and we will always provide you with a detailed estimate before we begin repairs. We can service watches from any location within the United States and from certain offshore locations with prior authorization.
Our watch repair shop stocks a wide variety of watch straps.
We believe that our watch repair shop at Gevril provides the best repair alternative available for anyone who owns a fine timepiece.
A fine watch can last a lifetime if it is maintained and serviced properly. We look forward to helping you keep your fine timepieces running forever.
Watch Repair - How To Ship
How to Get Started
Please fill out the repair form with as much information as possible, and email it to us at support@gevril.com. We’ll usually reply within one business day. It’s not possible to provide a firm estimate for a repair until we actually see the watch.
How to Ship Your Watch for Repair
Please pack your watch securely so that it does not shake and move around in the package. Bubble wrap. Insurance is advised. You must include the completed Watch Repair Form. Watches received without the form may be subject to a processing fee of $25.
To initiate a warranty repair, you must provide an official warranty card signed by the retailer who sold you the watch OR your original purchase receipt.
Please do not include your original watch box (or any other special box) when sending your watch for service. The boxes will not be returned.
Our Shipping Address
Bossi Holding - Gevril Group
Attn: Service Department
9 Pinecrest Road
Valley Cottage, NY 10989
No hand deliveries accepted at our location for security and insurance purposes.
Service
Once we receive your watch, our watchmakers will examine it and determine what watch repairs need to be made.
During the warranty period your watch will be repaired without charge within two to eight weeks, depending upon the nature of the repair.
Postage, insurance and shipping incurred in sending the watch for service are owner’s responsibility regardless of warranty eligibility. Watches sent for service that are found in perfect working condition will be subject to a return shipping and handling charge.
In case the watch is not covered under the warranty, or the warranty has expired, we will contact you with a detailed estimate, and you will decide whether to accept that estimate or not. In case of refusal, we will return your watch with a charge for shipping and insurance within the US. Shipping costs for Canada and other countries will be charged accordingly.
Once your watch repair is complete, we return it to you via UPS or FedEx, and you’ll enjoy a guarantee on our repairs for a full year.
A fine watch is a precision instrument designed to provide years of pleasure. It is our job to ensure that your watch delivers the service you deserve.